New Citrix Commands to use when eMDs becomes frozen or stuck
When accessing eMDs, it is not uncommon for the application you are working on to suddenly stop working.
Whether it be an issue with scanning or an error you are not familiar with, we've given the power of force closing to you.
When logging into Happe-MDs, you'll notice near the bottom of the login box, you'll have access to two new buttons.
The Frozen Session button's intended purpose is to help close out any eMDs application active on your Happe Desktop session.
Simply click on the button, return to your Happe Desktop session, and watch eMDs close out after a few seconds.
You will be able to relaunch eMDs and sign back in to return to what you were working on.
The Log Off Citrix button is to close out of the Happe Desktop session all together.
For larger issues that the Frozen Session button does not fix, such as slowness/latency, we highly recommend using this feature instead.
If issues seem to persist even after you have pressed both buttons, we would like to ask you to call us at our support line at 800-393-9886 Ext 8!
Related Articles
How to Manually Force Close Applications within the Happe Desktop
When using the CGM eMDs software, there may come times when the application will lock up and become unresponsive, causing a break in workflow. If your toolbar is visible, you can Right Click on any of the open space available to show a system menu. ...How to Download Citrix Workspace to access your Happe Desktop
In order to launch your Happe Desktop, Citrix Workspace will need to be installed. From the Happe Desktop website (Happe-mds.com), left click on Happe Clients on the top right of the website. Choose which type of computer, tablet, or phone you are ...Freezing Issues in eMDs Linked to Citrix Workspace Update version 2503.2
We have recently observed an increase in reports from Windows users experiencing freezing and graphical issues while using eMDs. Our investigation indicates that these problems most commonly occur when users switch between eMDs and other applications ...CGM eMDs Scanner Setup
Before you begin - you must ensure that you have a scanner that is TWAIN compatible! There will be instances where your scanner icon within your eMDs will appear to be grayed out or inaccessible. This would mean that your scanning profile has not ...Getting Started With Duo Mobile
1) Pre-Install Duo Mobile via the App Store or the Google Play Store. You do not need to open it immediately. 2) Once your mobile number has been provided to us, you will be sent an activation link using the Duo Mobile App. 3) You’ll be prompted to ...